Cancellation & Refund Policy

Effective Date: January 1, 2026
Last Updated: September 1, 2026

Songswav is operated by Haziq Showkat ("Songswav", "we", "us"). This policy explains when you may cancel an order, when you are entitled to a refund, and how long refunds take. It forms part of our Terms & Conditions.

1. Nature of our service

Songswav provides digital marketing services: manual curation and review of submitted music, placement on playlists we own and operate, and on applicable plans advertising campaigns run through Meta's advertising platform. No physical goods are sold or shipped. Work begins once your track enters our curation queue.

2. Cancellation before review begins

You may cancel your order and receive a full refund if you request cancellation:

• within 24 hours of payment, and
• before our curation team has begun reviewing your track.

To cancel, email [email protected] from the email address used at purchase, with your order or invoice number and the subject line "Cancellation Request". We will confirm within one business day.

3. If your track is not accepted

If our curation team reviews your track and it is not accepted for playlist placement, you may choose either:

• a full refund of the amount paid, or
• one free re-submission of a different track under the same plan.

We will tell you which outcome applies when we send your review decision, and you have 7 days to choose. If we do not hear from you within 7 days, we will issue a full refund by default. Written feedback explaining the decision is provided in either case at no charge.

4. If we fail to deliver within our stated timeline

If we do not complete the curation review within the review period stated for your plan, or fail to begin placement or campaign delivery within [7] business days of acceptance, you are entitled to a full refund on request.

The review period, placement duration and campaign length applicable to your order are those stated for your plan on our Pricing page at the time of purchase, and are repeated in your order confirmation email.

5. When refunds are not available

Once your track has been accepted and placed on a playlist, or an advertising campaign has been launched, the service has been delivered and the order is non-refundable. Specifically, we do not refund on the following grounds:

• The number of streams, saves, followers or listeners achieved. Listener figures shown against our plans describe maximum potential reach if a track performs well they are not guaranteed or approximate delivery. We make no guarantee of streams, chart positions or revenue.
• A playlist's performance, follower growth or listener activity during your placement period.
• Advertising results, cost-per-result or reach achieved through Meta's platform, which is a third-party service outside our control.
• Change of mind after placement or campaign launch.
• Removal of your track from streaming platforms by you, your distributor or the platform itself during the placement period.
• Breach of our submission rules set out in our Terms & Conditions including AI-generated music, EP or album links instead of single-track links, instrumental-only tracks, or unmastered audio. Where a submission breaches these rules we will notify you and offer a re-submission; refunds are at our discretion.

6. Partial refunds

If a placement period is cut short for reasons attributable to us for example, a playlist we operate is discontinued mid-period we will refund on a pro-rata basis for the unserved portion, or offer an equivalent placement of your choosing.

7. How refunds are processed

• Approved refunds are initiated within 2 business days of approval.
• Refunds are issued to the original payment method only. We cannot refund to a different card, account or person.
• Once initiated, funds typically reach your account within 5–7 business days, depending on your bank or card issuer. Timelines beyond initiation are controlled by your bank, not by us.
• We do not deduct any processing or administrative fee from approved refunds.
• All refunds are made in INR to the original payment instrument used for the transaction.

8. How to request a refund

Email [email protected] with the subject line "Refund Request" and include:

• Your full name and the email address used at purchase
• Your order or invoice number
• Your track name and artist name
• The reason for the request

We acknowledge every request within one business day and give a final decision within [5] business days.

9. Free submissions

Our free playlist pitching offer involves no payment and no card details, so no refund can arise from it. Free submissions are reviewed on the same basis as paid ones but carry no delivery guarantee.

10. Disputes and chargebacks

If you are unhappy with an outcome, please contact us first at [email protected] most issues are resolved within a day or two. Raising a chargeback without contacting us prevents us from resolving the matter directly and may result in suspension of your account pending investigation. We fully cooperate with all legitimate disputes raised through our payment gateway.

11. Payments

All payments on Songswav are processed securely through Razorpay, our payment gateway. We do not store your card, bank or UPI details on our servers at any time.

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