Service Delivery Policy

Effective Date: January 1, 2026
Last Updated: September 1, 2026

Songswav is operated by Haziq Showkat. This policy explains how and when our services are delivered.

1. What "delivery" means

Delivery of a Songswav order consists of the following, all performed digitally and confirmed by email to the address you provide at purchase:

1. Order confirmation
   an automated invoice emailed immediately on successful payment. This is your proof of purchase.
2. Manual curation review
   a member of our team listens to your track and assesses fit.
3. Placement decision
   emailed to you, either confirming playlist placement or providing written feedback explaining why the track was not accepted.
4. Playlist placement
   where accepted, your track is added to one or more of the playlists we own and operate, for the period covered by your plan.
5. Campaign launch
   on plans that include advertising, campaigns are set up and launched through Meta's advertising platform.
6. Performance report
   an emailed report at the end of your placement or campaign period, covering placements, advertising reach and stream impact.

2. Delivery timelines

Timelines run from the date of successful payment and are counted in business days.

Review turnaround, placement duration and campaign length vary by plan. The figures applicable to your order are those shown on our Pricing page at the time of purchase, and are restated in your order confirmation email.

3. Submitting before a release

We recommend submitting 1-2 day before your release date so placement and campaign preparation can be timed to your release. Where you submit an unreleased track, delivery timelines run from your stated release date rather than the payment date.

4. Delivery confirmation

All communications are sent to the email address supplied at purchase. Please ensure it is correct and check your spam folder. If you have not received order confirmation within one hour of payment, contact [email protected] with your payment reference and we will resend it.

5. Delays

Where delivery is delayed beyond the timelines above, we will notify you by email with a revised timeline. If we are unable to deliver within the stated period, you are entitled to a full refund under section 4 of our Cancellation & Refund Policy.

6. Payments

All payments on Songswav are processed securely through Razorpay, our payment gateway. We do not store your card, bank or UPI details on our servers at any time.

7. Contact